Exchanges

Please note that at this time we are only able to offer size exchanges.

Receiving a refund

Your refund will either be credited to the original purchaser's credit card or debit card or PayPal account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through nainai. However, you may be able to recover these by contacting your local customs bureau directly.

Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Important information

• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
• Items should be returned within 14 days.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
• Free collection does not apply to items returned from a different country to the original shipping destination.
• For all returns please contact us at returns@nainai-fashion.com

nainai Return policy

Items should be returned new, unused. Returns that are damaged, soiled or altered will not be accepted and will be sent back to the customer.

Where provided, belts and leather tags should be included with your return.

Shoes

All shoes must not be worn outside and tried on a soft or carpeted surface. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without boxes or in damaged boxes may not be accepted, and may be sent back to the customer.

Late Returns

Items should be returned within 14 days.
Returns outside these timeframes may be accepted at the discretion of nainai.

Damaged or Faulty goods

If you believe goods recieved are damaged or faulty, or where a manufacturing defect occurs within a period of six months from the date of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability.