How do I make a purchase?
Do I need to set up an account to place an order?
I've forgotten my password. What should I do?
How do I know if an item is in stock?
What payment methods does nainai accept?
Is it safe to use my credit card online at nainai?
Which countries does nainai ship to?
How do I change currency?
How much duties and taxes will I have to pay?
Does nainai ship to multiple addresses?
How soon can I get my order and how much will it cost?
Is my package insured?
Do I need to sign for my order?
Can I change my shipping address after my order has been dispatched?
Can I add items to an existing order?
How will I know you received my order & when will payment be deducted?
Can I track my order?
Where is my order?
How do I return or exchange an item?
Will I be refunded the full value of my order?
Is my personal information kept private?

 

How do i make a purchase?

Shopping at nainai is easy, Or at least we have tried to make it as easy as possible: If you know what you are looking for, use the CLOTHING, BAGS, SHOES, ACCESSORIES AND JEWELLERY links. You can also shop by browsing our NEW IN page or FEATURED page. Once you have found an item, select your size and click on the 'ADD TO BAG' button underneath each item. Review the items in your shopping bag by clicking the 'SHOPPING BAG' or 'MY BAG' links at the top of the page. You can use the 'REMOVE ITEM' button to delete items from your shopping bag.Click on 'PROCEED TO PURCHASE' to complete your order.

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Do I need toset up an account to place an order?

No, you can shop at nainai without creating an account.

However, registering your details will allow you to:

• Track your order and review past purchases
• Build a personal wish list
• Manage your address book and email settings

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I've forgotten my password. What should i do?

If you have forgotten your password, 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

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How do I know if an item is in stock?

All items are in stock unless "Out Of Stock" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email sales@nainai-fashion.com to find out if we will be re-stocking that particular product.

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What payment methods does nainai accept?

We accept Visa, MasterCard, American Express, Delta, and Maestro credit and debit cards.

Please note that all payments are processed through either Nochex or Paypal.

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Is it safe to use my credit card online at nainai?

At nainai, your personal online security is important to us. We use PayPal or Nochex for all transactions at this time so all transactions are processed away from nainai-fashion.com on PayPal's own secure servers or Nochex's own secure servers.

This means that no personal information regarding account details is held by nainai.

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Which countries does nainai ship to?

nainai ships worldwide, as listed below:
United Kingdom United States Albania Algeria Andorra Anguilla Antigua and Barbuda Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belgium Belize Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Cambodia Canada Canary Islands Cape Verde Islands Cayman Islands Chile China Colombia Comoros Islands Cook Islands Costa Rica - San José Croatia Cyprus Czech Republic Denmark Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Estonia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guyana Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kuwait Laos Latvia Lebanon Lesotho Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Malta Martinique Mauritius Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua North Korea Norway Oman Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome + Principe Saudi Arabia Senegal Serbia Seychelles Singapore Slovakia Slovenia Solomon Islands South Africa South Korea Spain Sri Lanka Suriname Swaziland Sweden Switzerland Taiwan ROC Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands Tuvalu U.S. Virgin Islands Ukraine United Arab Emirates Uruguay Vanuatu Venezuela Vietnam Yemen
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How do I change currency?

You are currently viewing the INTERNATIONAL version of our website, serving the UK, Europe, Africa, Asia, Middle East and Oceania.
To change currency, simply click on the 'change' icon on the top left corner of the website and select your desired currency
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How much duties and taxes will I have to pay?

By default, product prices are UK VAT inclusive until you proceed to purchase your order. Taxes and duties are then calculated according to your shipping destination and itemized on the Order Summary page. Please note that UK VAT will only be applied to orders dispatched within the United Kingdom, excluding the Channel Islands.

Most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. To view the most accurate price for your shipping destination, you will need to select your country (see previous question).

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, including UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. As we are unable to advise the amount this may be, we will always seek your confirmation prior to dispatching a DDU order.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

Australia Austria Bahrain Belgium Brunei Canada Chile China Cyprus Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hungary India Ireland Italy Japan Jordan Kuwait Latvia Lithuania Luxembourg Malaysia

Malta Monaco Netherlands New Zealand Norway Oman Philippines Poland Portugal Puerto Rico Qatar San Marino Saudia Arabia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Thailand Turkey United Arab Emirates United Kingdom United States Venezuela

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Does nainai ship to multiple addresses?

Unfortunately, at the moment you may only ship to one address per order.
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How soon can I get my order and how much will it cost?

We deliver worldwide, and offer different shipping options to meet your needs as listed on the shipping methods and costs page of our web site. Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Back to top

 

Is my package insured?

All items are insured by basic Royal Mail insurance unless otherwise selected from the delivery options menu. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. Back to top

 

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature. Back to top

 

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times. Back to top

 

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require. Back to top

 

How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received.

Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock. Back to top

 

Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and an tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status. Back to top

 

Where is my order?

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, nainai is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive email confirmation of your shipping details. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status.. If you are not registered, why not sign up now so you can track future orders? Back to top

 

How do I return or exchange an item?

Please note that at this time we are only able to offer size exchanges. Your refund will either be credited to the original purchaser's credit card or debit card or PayPal account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through nainai. However, you may be able to recover these by contacting your local customs bureau directly. Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

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Will I be refunded the full value of my order?

All correctly returned products will either be refunded to the purchaser's credit card or PayPal account, and will exclude shipping costs.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

Please be aware that it can take up to 10 days for the refund to appear in your account. Back to top

 

Is my personal information kept private?

Please be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.

To register at nainai, we will need to know your name, mailing address and email address.

Click Here to read our Privacy Policy in full.

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