How to shop

1. If you know what you are looking for, use the CLOTHING, BAGS, SHOES, ACCESSORIES and JEWELLERY links. You can also shop by browsing our NEW IN page or FEATURED page.
2. Once you have found an item you wish to purchase, select your size and click on the 'ADD TO BAG' button underneath each item.
3. Review the items in your shopping bag by clicking the 'SHOPPING BAG' or 'MY BAG' links at the top of the page. You can use the 'REMOVE ITEM' button to delete items from your shopping bag.
4. Click on 'PROCEED TO PURCHASE' to complete your order.

First time orders

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address . To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

Packaging options

Basic Packaging

All nainai will be delivered in the original packaging from the manufacturer.

Seasonal Sales

nainai offers seasonal sales twice a year.

Sale packaging

All sale items will be delivered in basic packaging only.

Your account

Although it's not essential to have an account to shop at nainai-fashion.com, registering your details will allow you to:

• Track your order and review past purchases
• Build a personal wish list
• Manage your address book and email settings

To create an account, simply click on 'Sign in' and fill in the required fields.

Forgotten passwords

If you have forgotten your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. For security reasons we are unable to send your password via email.